We are committed to a Business Management System that, as a minimum, meets the requirements of the internationally recognised Quality Management standard, AS/NZS 9001:2000.

Quality Management Policy

The primary objective of the company is to be Australia’s leading supplier of cleaning and facility services. This primary objective will be achieved by understanding our customer needs and expectations and by providing services that consistently meet those needs and expectations whilst complying with all statutory and regulatory requirements. Associated with this objective is the recognition that our customers expect these services to be supplied to acceptable levels of quality, at a competitive price and within an agreed time period.

To ensure these requirements are achieved with discipline and consistency, and to create an environment of continuous improvement, the company is committed to the development, implementation and maintenance of a Business Management System that, as a minimum, meets the requirements of the internationally recognised Quality Management standard, AS/NZS 9001:2000.

An effective Business Management System will ensure that:

We understand our client’s needs,
We consult with clients to develop their needs,
High standards of service are maintained,
We train employees to be effective in their processes,
We establish and maintain a continual improvement work environment,
We provide a framework for the regular review of objectives,
Requirements are communicated to and understood at all levels in the organisation, and
Our operations are regularly reviewed for continuing suitability and effectiveness.